Privacy Policy for Entourage Entertainment & Events
Effective Date:
March 14, 2025
Entourage Entertainment and Events Inc. ("we", "us", "our") values and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or use our services.
We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws. This Policy is also aligned with global privacy standards such as the General Data Protection Regulation (GDPR) where applicable.
By accessing our website www.entouragestudio.ca, using our services, or engaging with us, you consent to the terms outlined in this Privacy Policy.
1. Definitions
Personal Information: Information about an identifiable individual, including name, email, address, phone number, and IP address.
Processing: Any operation performed on personal information, including collection, use, storage, disclosure, and deletion.
You / Your / User: Any individual accessing our website, contacting us, or using our services.
2. What Personal Information We Collect
We may collect:
Name
Email address
Mailing address
Phone number
Company or organization name (if applicable)
Payment details (processed through secure third-party gateways)
IP address and browser/device information
Any additional information you provide voluntarily
3. When We Collect Your Information
We may collect information when you:
Visit or navigate our website
Contact us via web forms, email, or phone
Register for services or events
Subscribe to newsletters
Participate in surveys or promotions
Interact with our ads and marketing campaigns
Engage with our social media profiles
4. Legal Basis for Processing
We process your personal information based on:
Your Consent (e.g., subscribing to newsletters)
Performance of a Contract (e.g., service delivery)
Legitimate Interests (e.g., service improvements, marketing)
Legal Obligations (compliance with laws or regulations)
5. How We Use Your Information
We use your personal information to:
Provide and deliver our services
Communicate with you and respond to your inquiries
Personalize your experience
Improve our website and services
Send promotional and marketing communications
Process payments securely
Fulfill legal obligations
Protect our rights, property, or safety
6. Retention of Personal Information
We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, information will be securely deleted, anonymized, or destroyed.
7. Cookies & Tracking Technologies
We use cookies and similar technologies on our Website to enhance your experience, analyze website traffic, and improve marketing efforts. This section explains how we use these technologies and your options for managing them.
7.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help us recognize your browser, remember your preferences, and enhance your browsing experience.
7.2 Types of Cookies We Use
Essential Cookies: Necessary for basic website functionality and security.
Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).
Advertising Cookies: Used for marketing and retargeting purposes (e.g., Meta Pixel and Google Ads).
Session Recording and Heatmap Cookies: Track user interactions to improve usability (e.g., Microsoft Clarity).
7.3 Tracking and Analytics Tools
We use the following third-party services that collect data through cookies and similar technologies:
Google Analytics: Tracks website traffic and user behavior.
Meta Pixel (Facebook/Instagram): Measures the effectiveness of advertising campaigns and enables retargeting.
Microsoft Clarity: Provides heatmaps and session recordings to help us improve website functionality.
These services may collect your IP address, device and browser type, pages visited, time spent on pages, and user interactions.
7.4 Advertising and Remarketing
We run targeted advertising campaigns using:
Google Ads
Meta Ads (Facebook/Instagram)
These campaigns may show you ads based on your previous interactions with our Website.
7.5 How to Manage Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may limit your access to certain features of our Website.
For more information or to opt out of certain tracking:
8. Do Not Track (DNT) Signals
We honour Do Not Track signals from browsers and do not track, plant cookies, or use advertising when a DNT mechanism is enabled.
9. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to external parties without your consent, except to:
-Service providers (web hosting, payment processors, analytics, email services)
-Comply with legal obligations
-Protect our rights and the safety of others
All third-party service providers are contractually required to protect your data.
10. International Data Transfers
Your personal information may be stored and processed outside Canada, including the United States. We ensure appropriate safeguards are in place to protect your data according to PIPEDA and applicable privacy laws.
11. Your Rights
As a user, you have the right to:
Access your personal information
Request corrections
Withdraw consent
Request deletion (where applicable)
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated
To exercise your rights, contact us at [email protected].
12. Children’s Privacy
We do not knowingly collect personal information from children under 13 years old. If you believe we have collected such information, please contact us for immediate removal.
13. Automated Decision-Making & Profiling
We do not use automated decision-making or profiling that produces legal or similarly significant effects. If this changes, we will notify you and request consent where required.
14. Data Security
We use appropriate security measures to protect your personal information, including:
SSL encryption
Secure servers and networks
Limited access by authorized personnel
Regular vulnerability and malware scans
Transactions processed through PCI-DSS compliant payment gateways
15. Data Breach Notification
In the event of a data breach that creates a real risk of significant harm, we will:
Notify affected individuals via email within 7 business days
Notify the Office of the Privacy Commissioner of Canada (OPC) as requiredKeep records of all breaches for at least two years
16. Email Marketing & Anti-Spam Compliance
We comply with Canada’s Anti-Spam Legislation (CASL). If you opt in to receive communications, we may use your email to send:
Promotional offers
Company news
Event invitations
Service updates
You can unsubscribe at any time:
By clicking the “Unsubscribe” link in our emails or by contacting [email protected]
We will honour all opt-out requests promptly.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.
18. Privacy Officer Contact Information
We have designated a Privacy Officer to oversee compliance with this Privacy Policy.
Privacy Officer:
Entourage Entertainment and Events Inc.
📧 [email protected]
📞 647-210-6999
🌐
19. Your Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
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